Pirates Landing

Terms & Conditions

Cancellations, refunds and transfer of tickets

– Cancellations can only be made up to 24hrs before your visit and will incur a processing fee of 10%.
– Requests to change dates of visits can be made up to 24hrs before and will not incur any processing fees.
– Refunds (full or partial) will not be given due to non-attendance / late entrance / visitors within the party not attending.

 

General Terms

SOFT PLAY TICKETS

– You will receive your tickets via email (please check your junk folder).
– Please show your order summary at the door when you enter the site.
– Please be prompt for your booked session.
– Cancellations can only be made up to 24hrs before your visit and will incur a processing fee of 10%.
– Refunds (full or partial) will not be given due to non-attendance / late entrance / visitors within the party not attending.
– Requests to change dates of visits can be made up to 24hrs before and will not incur any processing fees.
– For Under 2 (Baby Pirates) pricing: if you have a ‘babe in arms’ (e.g. a child so young they will primarily be asleep during your visit) or too young to use any of the soft play equipment, then you do not need to purchase a ticket for them.

BIRTHDAY PARTIES

Payments
– Deposit required at time of booking = £169.50 (10 Children – the party minimum count).
– You will be required to pay the balance prior to the start of the party based on the number of children you confirmed at time of the final numbers request, less your deposit (Balance must also be settled on all ‘extras’ i.e. Adult Food / Ice Cream etc.). Payment must be made at least 2 days prior to the start of the party. If you have children drop out once the final payment has been made you will not receive a refund.

Children with Allergies

We do understand that some children may have allergies that we need to be aware of and potentially cater for. We are happy to do all we can to ensure we provide the correct food items for these children and their food will be kept separate and labelled accordingly.

Please be advised of the following disclaimer regarding nuts in the food items we purchase in:
Nut Allergy: traces of nuts maybe present in the preparation area.

If you have any queries or questions regarding the food items we serve, please feel free to ask.

Birthday Party T&Cs

– Your deposit is non-refundable if the party is cancelled within one calendar month of the party date.
– Siblings (etc.) of invited party children must pay the applicable entrance fee if they are not on the invitation list.
– No food (for the children or adults) maybe brought in for the party, unless specific dietary requirements are being accommodated for, based on prior discussions with the management team at Pirates Landing.
– In the case of Extreme Weather conditions, where the local authority have deemed it unsafe to travel, a decision will be made, upon consultation with the Management Team, to reschedule the party to another available date. In such cases refunds will not be applicable if an alternative date is not chosen.
– In the case that Public Health / the Government mandate being in public spaces poses a health risk, the party will be rescheduled to another available date once the mandate has been lifted. In such cases refunds will not be applicable if an alternative date is not chosen.

EXCLUSIVE HIRE BIRTHDAY PARTIES


Payments

– Deposit required at time of booking = £250
– You will be required to pay the remaining balance one week prior to the start of the party (Balance must be fully settled on all ‘extras’ i.e. Adult Food / Cakes / Party Bags etc.). Payment link will be sent to you one week before, after final numbers have been confirmed.
– If you have children drop once the final payment has been made you will not receive a refund.

MEMBERSHIP

Membership Terms & Conditions

The monthly membership fee is payable in full, in advance for the following month. The membership is non-refundable once payment has been taken. Membership payments will be on a Monthly rolling basis until you contact us to cancel your Membership.

A Membership purchase entitles you to entrance for the site you have selected – not both sites.

Tickets must be pre-booked on line to gain entrance.

When entering Pirates Landing digital membership cards, along with photo ID, must be presented. If no ID is shown, then the standard applicable entrance fees will be charged – these fees will not be refunded once the transaction has been completed – even if a photo ID card is later offered.

Members will not be able to use the discounts associated with the ‘Captain’s Card’ in addition to, or alongside, any discounts/offers/promotions associated with membership.

Membership entitles the card holder to the following:

Entrance to the venue for the children named on the card during the applicable period once payment has been received;

A range of benefits/discounts/information which will vary throughout the year.

Membership does not entitle the card holder to the following:

Priority/fast track access to the venue;

Priority or reserved Seating;

Automatic Discounts on any current (or future) items/products/services within the venue that have a charge associated with them.

Membership can be revoked, at the discretion of the management team, with no refund given, if any member fraudulently uses the card – for example, trying to get children into the venue who are not members.

Members must abide by all standard safety rules within the venue.

At times the management will hire out Pirates Landing on an exclusive basis. During these exclusive hire times the venue will be classified as ‘closed’ and members will not be able to access the venue. No refund will be given for periods of closure due to exclusive hire.

At times the management may close Pirates Landing for routine maintenance, cleaning, equipment installation and other business-related reasons. During these times the venue will be classified as ‘closed’ and members will not be able to access the venue. No refund will be given for periods of closure due to these / or any other reasons.

Your personal data is stored in line with our ‘Privacy Policy’ which is available on our website.
The Management Team reserve the right to update / amend these Terms & Conditions at any time.