VOUCHERS / GIFT CARDS

Voucher Values

Gift vouchers are available for purchase in denominations of £20, £25, £30 & £50.

Vouchers can only be purchased directly through authorised sales channels operated by the venue.

Validity

Gift vouchers are valid for 12 months from the date of purchase.

The expiry date cannot be extended.

Any unused balance remaining after the expiry date will be forfeited and cannot be refunded.

Permitted Use

Gift vouchers may be redeemed against the purchase of general admission tickets and play sessions only.

Gift vouchers cannot be used towards Birthday Party bookings, party deposits, party upgrades, exclusive hire events, memberships, or any other special event packages, unless otherwise stated.

Future Food, Beverage and Retail Use

At present, vouchers are valid for ticket purchases only.

Following the planned upgrade of our point-of-sale system, we intend to allow vouchers to be redeemed against eligible food, beverage and retail purchases. Any such extension of voucher usage will be announced separately and will be subject to these Terms & Conditions.

Part-Payment and Remaining Balances

If the value of a purchase is less than the voucher balance, the remaining balance will remain available for use on future eligible bookings until the voucher expiry date.

If the value of a purchase exceeds the voucher balance, the difference must be paid using another accepted payment method.

Non-Refundable

Gift vouchers are non-refundable and cannot be exchanged for cash, credit, or any other monetary equivalent.

No change or cash refunds will be given for any unused balance.

Non-Transferability and Resale

Gift vouchers may be given as gifts but must not be resold, auctioned, or used for promotional purposes without our prior written consent.

Lost, Stolen or Damaged Vouchers

Treat vouchers as cash. We are not responsible for lost, stolen, damaged or unauthorised use of vouchers.

Replacement vouchers may be issued at our discretion where satisfactory proof of purchase can be provided.

Fraud Prevention

We reserve the right to refuse, cancel or suspend a voucher where we reasonably suspect fraud, misuse, unlawful activity or a breach of these Terms & Conditions.

Booking Terms

Use of a gift voucher for ticket purchases remains subject to normal booking conditions, admission rules, opening hours, capacity restrictions and safety policies.

Right to Amend

We reserve the right to amend these Terms & Conditions where reasonably necessary, provided that such changes do not adversely affect existing voucher holders’ statutory rights.

Statutory Rights

These Terms & Conditions do not affect your statutory rights under applicable consumer protection legislation.